Support Services

One of the most tedious and time consuming tasks an organization will work on is their contract support renewals. Bedrock works with each of our clients to make this process as simple as possible by consolidating and managing maintenance renewal contracts. Preparation for current, delayed or past due support renewals are one of the most cumbersome IT constraints if not managed and organized. Bedrock’s software technology and team of support renewal specialists help organize all support contracts to ensure communication for budgeting purposes, technology refresh comparison and analysis to maintenance costs, and cost review for co-terming current maintenance. Our goal is to make sure that your investment is continuously protected from end of life warranties in a timely manner. We can preserve these elements.

Dealing with multiple hardware and software vendors, each with their own unique maintenance and support stipulations, can be frustrating, to say the least. Licensing, repairing, safeguarding and preserving individual elements on schedule can rob you and your business of valuable time.

Bedrock’s support renewal specialists streamline the supply chain of vendors and eliminates any administration work for your team. Our single point of contact becomes the conduit between you and your partners to protect your assets with any technical questions to problem resolution. This way you spend more time working on business initiatives than administrative work.

There are no costs associated to managing your maintenance renewals. Streamline your renewals through a single point of contact!

Bedrock provides other key options to ensure your assets are covered:

  • Data Center or Site Auditing
  • Tracking All Equipment in Your Data Center:
  • Product Description
  • Serial Numbers
  • Service Levels
  • Internal Coding
  • Coordinating and Aggregation of Support Contracts
  • Aggregating Multiple Support Renewals with all Vendors
  • Aggregating Multiple Support Renewals to Co-term
  • Quarterly, Yearly Advance Notice for Budget and End-of-Life Support
  • Provide Customized Reporting
  • Transparent Communication with Vendors to Ensure Pricing and Service isn’t Interrupted
  • Manage Any New IT Acquisition, Removal, Location and/or Changes
  • Hewlett Packard
  • Hitachi Data Systems
  • Network Appliance
  • Cisco Systems
  • Citrix
  • VmWare
  • Symantec
  • Brocade
  • EMC
  • F5
  • Force10

For more information about Bedrock support services, inquire here.